NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Panorama Veterinary Clinic and Specialist Centre
How is Panorama Veterinary Clinic and Specialist Centre rated on Hellopeter?
Hellopeter has tracked Panorama Veterinary Clinic and Specialist Centre across 26 reviews. Panorama Veterinary Clinic and Specialist Centre hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Panorama Veterinary Clinic and Specialist Centre? Write a review to help others decide.
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2011
AVOID! Pet Love doesn't live here!
Not even worth the 1 star! I have been to many vets all over SA, we lived an adventurous life and that came with plenty uncer*****ies. This one is by far the worst ever. Too many young "doctors" to make the practice look pretty, yet no experience, no proper care, no communication - cannot even take an admin request. It's all about the money!!! What more can you expect in Cape Town. Pets must be show ornaments because they are unable to cherish a life.
1 reviews | Active since Nov 2011
AVOID! Pet Love doesn't live here!
Not even worth the 1 star! I have been to many vets all over SA, we lived an adventurous life and that came with plenty uncer*****ies. This one is by far the worst ever. Too many young "doctors" to make the practice look pretty, yet no experience, no proper care, no communication - cannot even take an admin request. It's all about the money!!! What more can you expect in Cape Town. Pets must be show ornaments because they are unable to cherish a life.
1 reviews | Active since Apr 2026
Bullying vs helping
I was at Panorama vet on April 13th @ about 19h00 with a kitten, barely two weeks old that someone had dropped off with at my home. I Took the kitten there because it was late in the evening. Wenn I arrived the waiting room had several people in the area. I approached reception and was initially greeted by a young, friendly receptionist. I told her my story and she gave me a stray form to complete. Whilst this was happening there was another woman, Rene-she seemed to be in charge of reception-she then joined our conversation. She then halted the process and said there is a lovely rescue or someone that fosters kittens that we can try. I said to her that I don't have the capacity for any of that, I would juts like to leave the kitten with them. She then told me that no man, she'll get me the persons number and I can just make contact with them. I again said that I am sorry but I don't have the capacity for that, if she can please make contact with these people and they can collect there as they are 24 hours and I am just going to complete the form and leave the kitten with them. She was friendly up until this point and wenn I refused this time she started getting upset. She told me that she is just asking me to call these people, they are very kind and to make arrangements with them. I told her again that I didn't have the capacity for that and that I would just like to please leave the kitten with them. At that point I just started completing the stray form and whilst I was doing this she was saying a lot of things to me, quite audibly for everyone to hear. I cant recall exactly what she was saying but then she asked me if I am listening and I told her no. She then was going off again to which I told her she had an attitude problem to which she exploded, telling me that she was asking me to help her out and I wouldn't even do that. It is now the evening so it's night shift they are short-staffed and what are they supposed to do with this kitten. Do I want her to call the SPCA or AACL to tomorrow and let the kitten go through their processes. She was basically guilt-tripping me. I then completed the form and gave her the kitten. At this point the client next to me who had heard all this and had spoken to me at the door wenn I first arrived had joined the conversation and had said to Rene that she doesn't mind getting in contact with this foster person and that she would take the cat there, at which Rene told her no, that she would handle the situation-she did this with the same abrupt and abrasive way she had been talking to me since I upset her. She then proceeded to tell me that Panorama is NOT there for strays, next time I should go to AACL, SPCA, etc. Wenn I gave her the food I had brought with for the kitten she told me quite rudely that she didn't want any of that, she wanted nothing from me. I then walked out and left but I was so angry, humiliated and appalled. What really irks me is that this is a 24hour animal hospital and this is how people who don't know where else to go get treated. I was clearly being bul**** and what is even more sad is that no one else behind that counter thought to get involved and tell this person that they could take over. I can understand policies and protocols but bullying is not on. It was really disgusting. The fact that we can empathize with animals but not people is such a sad reality.
1 reviews | Active since Apr 2026
Bullying vs helping
I was at Panorama vet on April 13th @ about 19h00 with a kitten, barely two weeks old that someone had dropped off with at my home. I Took the kitten there because it was late in the evening. Wenn I arrived the waiting room had several people in the area. I approached reception and was initially greeted by a young, friendly receptionist. I told her my story and she gave me a stray form to complete. Whilst this was happening there was another woman, Rene-she seemed to be in charge of reception-she then joined our conversation. She then halted the process and said there is a lovely rescue or someone that fosters kittens that we can try. I said to her that I don't have the capacity for any of that, I would juts like to leave the kitten with them. She then told me that no man, she'll get me the persons number and I can just make contact with them. I again said that I am sorry but I don't have the capacity for that, if she can please make contact with these people and they can collect there as they are 24 hours and I am just going to complete the form and leave the kitten with them. She was friendly up until this point and wenn I refused this time she started getting upset. She told me that she is just asking me to call these people, they are very kind and to make arrangements with them. I told her again that I didn't have the capacity for that and that I would just like to please leave the kitten with them. At that point I just started completing the stray form and whilst I was doing this she was saying a lot of things to me, quite audibly for everyone to hear. I cant recall exactly what she was saying but then she asked me if I am listening and I told her no. She then was going off again to which I told her she had an attitude problem to which she exploded, telling me that she was asking me to help her out and I wouldn't even do that. It is now the evening so it's night shift they are short-staffed and what are they supposed to do with this kitten. Do I want her to call the SPCA or AACL to tomorrow and let the kitten go through their processes. She was basically guilt-tripping me. I then completed the form and gave her the kitten. At this point the client next to me who had heard all this and had spoken to me at the door wenn I first arrived had joined the conversation and had said to Rene that she doesn't mind getting in contact with this foster person and that she would take the cat there, at which Rene told her no, that she would handle the situation-she did this with the same abrupt and abrasive way she had been talking to me since I upset her. She then proceeded to tell me that Panorama is NOT there for strays, next time I should go to AACL, SPCA, etc. Wenn I gave her the food I had brought with for the kitten she told me quite rudely that she didn't want any of that, she wanted nothing from me. I then walked out and left but I was so angry, humiliated and appalled. What really irks me is that this is a 24hour animal hospital and this is how people who don't know where else to go get treated. I was clearly being bul**** and what is even more sad is that no one else behind that counter thought to get involved and tell this person that they could take over. I can understand policies and protocols but bullying is not on. It was really disgusting. The fact that we can empathize with animals but not people is such a sad reality.
1 reviews | Active since Jul 2015
What a disaster...
What a disaster. Never again. We organised for assistance with our three older Boston Terriers before taking them for their annual vaccinations. After waiting approximately 25 minutes, someone eventually came to assist my wife. Unfortunately, the staff member did not keep the leash secure, which resulted in one of our dogs getting loose and attacking another dog in the waiting area. Following this, my wife was taken into a consulting room where she waited another 25 minutes for the vet to bring the injections. There was no apology for the delay or the earlier incident. The only comment made was: “We’ve seen worse than this.” The only logical explanation is that the practice is severely overbooked and the staff are stretched too thin to manage the number of animals being brought in. That is genuinely disappointing, especially considering the many positive reviews online. I have no doubt that the veterinarians themselves are competent, but the practice appears to be managed in a way that prioritises volume over proper care and attention. When you take pets to a veterinary practice, you expect professionalism, proper handling of animals, and at the very least basic courtesy when things go wrong. Unfortunately, none of those expectations were met during this visit.
1 reviews | Active since Jul 2015
What a disaster...
What a disaster. Never again. We organised for assistance with our three older Boston Terriers before taking them for their annual vaccinations. After waiting approximately 25 minutes, someone eventually came to assist my wife. Unfortunately, the staff member did not keep the leash secure, which resulted in one of our dogs getting loose and attacking another dog in the waiting area. Following this, my wife was taken into a consulting room where she waited another 25 minutes for the vet to bring the injections. There was no apology for the delay or the earlier incident. The only comment made was: “We’ve seen worse than this.” The only logical explanation is that the practice is severely overbooked and the staff are stretched too thin to manage the number of animals being brought in. That is genuinely disappointing, especially considering the many positive reviews online. I have no doubt that the veterinarians themselves are competent, but the practice appears to be managed in a way that prioritises volume over proper care and attention. When you take pets to a veterinary practice, you expect professionalism, proper handling of animals, and at the very least basic courtesy when things go wrong. Unfortunately, none of those expectations were met during this visit.
1 reviews | Active since Aug 2015
VERY Disappointed
I write this with a heavy heart, as I’ve always been a strong advocate for your practice. However, my recent experience has left me deeply disappointed and frustrated. On the 30th, I brought May in because she was clearly unwell. Despite multiple tests and consultations, no one could provide a diagnosis or even a clear direction. This week, I was advised to proceed with an invasive procedure involving a camera down her throat. I nearly agreed—until I sought a second opinion. To my absolute shock, the other vet diagnosed her immediately: Kennel Cough. I cannot understand how this was missed, especially after I shared videos of her symptoms. This is a common condition that should have been identified early on. Instead, I spent a significant amount of money and endured days of uncer*****y, while May continued to suffer. I am extremely upset. This experience has shaken my trust, and I feel let down by a team I once wholeheartedly supported.
1 reviews | Active since Aug 2015
VERY Disappointed
I write this with a heavy heart, as I’ve always been a strong advocate for your practice. However, my recent experience has left me deeply disappointed and frustrated. On the 30th, I brought May in because she was clearly unwell. Despite multiple tests and consultations, no one could provide a diagnosis or even a clear direction. This week, I was advised to proceed with an invasive procedure involving a camera down her throat. I nearly agreed—until I sought a second opinion. To my absolute shock, the other vet diagnosed her immediately: Kennel Cough. I cannot understand how this was missed, especially after I shared videos of her symptoms. This is a common condition that should have been identified early on. Instead, I spent a significant amount of money and endured days of uncer*****y, while May continued to suffer. I am extremely upset. This experience has shaken my trust, and I feel let down by a team I once wholeheartedly supported.