Rooms not up to standard

I visited Panorama chalets in December 2022 from the 18th to the 21st and was booked in to room 18 . I was however not happy at all with my stay there. I had to go to reception on numerous occasions in order to get the same problems fixed. Two of my complaints was sorted out but only after complaining numerous times. Below is a list of thins that made the stay unpleasant: • The cold water tap in the bathroom sink was not working (Repaired after complaining twice on my second day there, had to let maintenance in the rooms with all our personal belongings during our personal time) • Not having water at all (Resolved but was told not to take a shower as there is too little water pressure) • The Geyser not staying lit when taking a shower. The water kept going cold back to scolding hot back to cold without touching the taps. We got told that this is due to loadshedding even when there was no loadshedding at the time or 2-3 hour prior to us trying to take showers. (This matter was not resolved and we were told that it is what it is and it can’t be fixed)

There are also some factors that needs serious attention in the rooms: • Sofas and sleeper couch being rock hard, it feels like you are sitting on a plain piece of wood • The braai area being in the open and not covered. • Dish cloths being wet when you check in and get to your room indicating its not clean dish cloths.

I was looking forward to a great stay but was handed the complete opposite. On my second day I requested the problems to be fixed or to be moved to a different room and was told that they can’t move me but everything will be fixed. On my last day there when I had to complain about the water yet again, I got told that if it wasn’t my last night there, they would have moved me.

This is not the stay that I was expecting to have and was extremely unpleasant. Panorama Chalets needs to take serious action on this situation as I can’t be the only one that experienced this terrible stay. Full payment for my stay was made months in advance, I expect when paying the stay in full and well in advance that a person will receive value for money. However, that is not what I received during my stay. This is a typical situation of you guests just being seen as another pay check.

The staff was friendly and kind and the scenery was amazing but that does not make up for the terrible stay experienced.

I have sent them this same message but I'm not receiving any response from them