Product not received yet

I purchased an exercise bike which they advertised in facebook. I clicked on their website and made the purchase. This was on 19 August 2021. I received confirmation from them with the following details... Email address used is Pen-niton • *** Their response... "Thank you for your order Hi Etienne, Just to let you know — we've received your order #8914, and it is now being processed: [Order #8914] (2021-08-19) Product Quantity Price Fitness Indoor Exercise Cycling Bike 1 $35.95 Subtotal: $35.95 Shipping: $5.95 via Premium Shipping Payment method: Credit Card Total: $41.90 Note: Please call to arrange time of delivery. Billing address Etienne Mentor 24 Frigate Road Cape Town Western Cape 7798 South Africa *** *** Shipping address Etienne Mentor 24 Frigate Road Cape Town Western Cape 7798 South Africa Thanks for using panniton.com!"

I have tried making contact with them, but no-one rep****.