Utterly, Disgustingly, Inadequate Service by Pandora!!!

Order Number: ***

I purchased an item referenced order number above from Pandora Bryanston, on 24 April, on 25 April I received notification that Pandora did not have my piece available, I opted for a refund to which Kaira Chetty responded saying I would receive my refund by COB, on 25 April. It has been a week later and I have heard nothing and no refund. I called today to follow up only to be greeted with the most inadequate response that Kaira did not process the refund, and she is not in today. they said this will be processed now, but I will need to wait a further 5-7 business days for my refund to reflect.

How utterly disappointing to receive a blasé response, with no client centric approach. I am the client!!! I wanted to purchase another item as this was of sentiment to have this a piece of jewelry for an occasion which has now passed. One would think that being in a service business, a client needs are priority, and the sensitivity of its sentiment was just zero.

I am disgusted and appalled by this experience. to be extremely patronizing, say my refund cant be expedited, and they cannot understand why Kaira said the refund will be done COB on 25 April, it probably slipped her mind.

I do not care if someone had temporary amnesia, what I do expect as a client is that Pandora delivers on what was promised.

Don't ever purchase from Pandora ever, disappointing service, *********** staff!!!!!! And the least customer service approach... not worth the time.