Unsatisfied Pandora Customer

I am a loyal Pandora customer for years and have spent an absolute fortune o n their jewelry as I love the brand.

It really saddens me now to write the review. I gift was bought for me in October and only given to me in December. We went into the Pandora shop in Sandton to ask if we could exchange the bracelet for something else - no refund just an exchange. The shop manager was extremely rude, refused to assist us, walked into the back office and shut the door. The shop assistant was lovely, she said she would change it as the bracelet looked new , however needed the store managers permission. The store manager refused to come out of her office and spoke to the assistant inside the office. The assistant came out and advised the store manager refused to exchange and that we had to escalate this further. In all this time the store manager refused to come out and speak to us face to face.

So we left and since the 30th of December I have been emailing Pandora and sending Facebook messages with absolutely no joy. After several emails have been sent I have to date had no response.

This is so disappointing as I have always held the brand in such a high regard.

Unsatisfied customer Caren Martinis