PATHETIC SERVICE FROM PANDORA SA ONLINE

Where to begin.... I placed my order for my Pandora products on the 7th of July. I understand that during the sale season there would be a delay in deliveries but it's been 8 business days... and on the website my order is status is still marked as "Processing"... HOW IS IT STILL PROCESSING????? WHEN I TRY TO PHONE THE NUMBER ON THE WEBSITE you never answer and the line cuts out EVERY DAY!!!!! Fine, so when I email you you write the SAME EMAIL REPLY... I have 3 of the same email replies... ANSWER YOUR PHONES.... SEND A NORMAL EMAIL RESPONSE, not a copy and pasted one....