Pandora Canal Walk - Shocking Customer Service

Absolutely SHOCKING customer service from Canal Walk {CPT} store this past weekend. Store had a promotion for the weekend. My daughter picked out her items, and then wanted to pay with a Pandora Store Voucher. Staff said that voucher machine is not working and will only be fixed on Monday....and we then have to buy the items at normal price. My wife complained about it. I went to store later and had same experience. My issue is... *The staff was absolutely NOT interested in finding a "working solution". *The store voucher is a "legal tender"...so if store cannot redeem voucher, then that is their problem...not the customer's problem. *We offered to come back on Tuesday....but store said they cannot give us the promotion price then. This is unfair. Losing out on promotion, because store cannot redeem voucher in time. *I offered to pay cash, so that I can get special...and then come back on Tuesday so that store can refund money to me that is on voucher. They said they also cannot do that. *So in a nutshell...we made suggestions and just got "shot down" every time...and ZERO attempts from their side to try and remedy the situation.

I eventually left the store. Said that I would take this further with Head Office.

About an hour later, the store phoned and "magically" the voucher machine now worked??? So I went back and got the stuff.

I will NEVER EVER go back to this store. The staff is TOTALLY *********** in delivering customer service.