Pandora bad service

My husband purchased a bracelet for my birthday on the pandora site. The bracelet was too big. So the next after he received the bracelet he logged a return as I loved the bracelet but was too big. We waited for two weeks and each day sent an email no response. We went to a store which then did a follow up only for us to receive a response due to the bracelet being on a sale they cannot refund or do the return. They sent the terms of business which was shocking as it only protects them and offers no after service to buyer. Surely this is against the consumer protection act. I am appalled that such a renowned brand offers both disgusting service and bad after service. So am I stuck with a gift that I can never wear!!!!!