Non Repairable Pandora bracelet

I visited the Pandora branch in East Rand Mall today. The attendant was Pearl. I asked for the repair on a link on my bracelet. Pearl told me that links aren't repaired because its rose gold. So i asked whats price of replacement bracelet, i was told r3300. And my replacement could only be found at Woodmead branch. I asked if it could be sent East Rand for my convenience because i live in east rand and rarely go to Woodmead area.. Pearl told me no it cannot be sent from Woodmead, since its sales items. No effort was made to accomodate me. If i were to buy a simple gold bracelet, it would cost me the same price and it could be repaired. However a gold plated bracelet costing the same as gold cannot be repaired by Pandora. In this day of trying to cut costs, imagine not being able to repair something. But be forced to buy new a replacement. As it is, i got the bracelet as a gift from my kids so it's sentimental to me. I do think that Pandora should consider their repair policy and also train staff to be more open to assisting the client with more enthusiasm. Really very disappointed in the service I received and would most definitely not recommend them, especially knowing their repair policy.