No feed back and bad service

I have been. Waiting for feed back over two weeks . Was promised my complaint be sent to the sales manager still no feedback for the following complaint:

Comment: Good afternoon Store was Menlyn store When I called on Tuesday Afternoon I was told I was not given feedback because I e mailed the online store. I advised I called whole of Monday and phone was not answered. The person who answered the phone said hmmm yeah. And had an attitude. When I asked what was the problem I was told there is Alot of noise in the background can't hear me

I am still waiting for feedback When will get feedback on my bracelet. I was told it can not be repaired and my husband had to pay in for another decent bracelet.

I would like buy back my old bracelet please.