Never order online from Pandora, customer service are non-existent.

I've ordered charms through Pandora on 26 November 2019. After 2 weeks, there was still no information available on the tracking of my order. I've contacted their online support and they didn't respond. After a few follow-ups I eventually got hold of them via phone. After almost a week they came back and indicated that the parcel was declared lost. They've re-shipped my order. I specifically requested for them to do express shipping, as it was intended as a Christmas gift. They just said that they can't do express shipping to New Zealand and there's nothing they could do, just wished me good luck and hope I receive the order in time for Christmas. It is the 23rd of December 2019 today, and there's once again no tracking available for my order.