MOST PATHETIC JEWELRY QUALITY

To whom it may Concern,

Trust you are well.

Please note I received a pear shaped Pandora ring as a gift the first week of December from my friend who resides in the UAE as he was on vacation in SA.3 Days later the ring, all the silver has turned black and peeled off.After soooo much drama,phonecalls etc.it was discovered this is a "manufacturing fault" and eventually after 1 month it was replaced.

The phonecalls,driving up and down costed way more than a R2000 ring.As for the tax invoice I had to inconvenience my friend to take into the store whilst on a short vacation and being 135kms away from Cape Town.Who ever gives someone a gift with a slip attached??I mean really now...Also the bad attitude and non customer centricity really blew my mind.

It's been 5 months later and now the said ring I hardly even wear since whenever I look at it I rethink all the pain it was in replacing this ring that I always wanted and was soooo excited about initially.The stones are starting to fall out of this rimg one by one.I have the original packaging etc. And so ready to show it off to my ladies group of 50 woman since I am a huge advocate of your brand and have several charms and other jewelry pieces purchaed at Pandora over the years. I called the Waterfront branch yesterday of which an incorrect number is loaded on the website. Then called the Canal Walk store 8 times and no reply which is absolutely pathetic(I have actually taken screenshots of this)

All I want to know is there should be a guarantee on this and the tax invoice I don't have in my possession it's in the UAE with my friend so not sure if what the procedure is?I know all over the website their is a pledge Pandora alledgly stands for but my experience with several items I purchased myself and family, it's pretty untrue and no-one has any customer or business acumen when it comes to assistance one needs.

Can I please get some direction? ITS BEEN DAY 6 SND NO CALL BACK OR NO COMMUNICATION.I am also extremely perturbed seeing on your automated email "There are HUGE volumes" is this complaints maybe as this is extremely possible.

I await your urgent feedback.

Kind Regards, Crystal Cell ***