Frustrated Pandora customer

I cannot believe the pathetic service that I have received from such a well known expensive store, Pandora. So, Let's cut the story short .. I have purchased the Pandora bracelet in the month of February 2016. I have noticed that the bracelet is starting to get damaged so, I took it to the mall at Cresta, JHB. . The consultant asked me for proof of purchase, however I did not have it and she said it is still under warranty so she tried to exchange for my size but, she said she did not have the size .. She then told me you can go to the branch you purchased and it would not be so difficult .. I went the next day to Rosebank Zone, and the consultant could not assist me and gave me her attitude.. I came down to KZN, as it was purchased from the Pavillion store .. Anyway, I go to the store and explain my tedious issue that I had and I stay in GAUTENG. . She said that it is hard to help with our proof of purchase but, can except the bank statement .. she then called the operational manager and came back to me telling me that this is not a manufacturing problem, however she will speak to the ops manager and get back to me .. I go and print a statement that reflects the purchase made from PANDORA. . I, Honestly cannot believe the poor pathetic service .. I am still sitting with the nearly broken bracelet that cost alot of money! I am never going to purchase from PANDORA... I am taking this issue up as I am going to get footage from the Cresta store of the consultant that was willing to change the bracelet for Me and the other stores gave me stories upon stories .. This is going further to public and all social media .. purchased from the Pavilion store in KZN. . living in GAUTENG. . was told to go back to my nearest store.. you know the funny part Is. The store don't even have history from 2016 as, the systems migrated and lost that data! ! SHOCKING. .Please refer me to the ombudsman and someone call me ASAP! Frustrated customer!