Disgusting and pathetic service at Pandora Sandton City

I went to the Pandora store in Sandton City to exchange an item that was purchased on the online store. The assistant looked at my sales invoice and informed me that she could not do the exchange or refund as that store had not received the item. When asked which stores had it she informed me that I could go to Menlyn or Pavilion or VA Waterfront. I then explained to her that those stores were not within my access. She then bluntly said that I could just return it online. When asking her how do I do it she said Oh check online. I asked to speak to her manager and she said she is the manager. For someone in management she was extremely rude and unhelpful.

Upon leaving the store I contacted the Eastgate branch as well as the Mall of Africa branch. Both assistants in these branches said to me that they do not have the item in store however I am more than welcome to come through and exchange it for anything else.

I went to the eastgate store and what a huge difference in the attitude of the staff there compared to Sandton. The lady was super helpful and with no complaints or issues did my refund immediately. When I told her that I had to incur an additional trip which obviously costs me time and money due to the incident at Sandton she was shocked and apologized profusely. She said that the manager at Sandton was supposed to to have done my refund as they all follow the same sales procedures.

I am a frequent customer at Pandora both locally and abroad. After my incident at Sandton I am very unhappy with the service and attitude of the staff member. It is sad to think that this international brand shows total disregard to its customers. I honestly think that for a store based in what is one of South Africas most elite shopping mall the treatment that I received was equivalent to nothing short of pathetic.