Disappointing Experience

I am extremely disappointed with the service I received from Pandora. I ordered two items during their recent sale, but only one was delivered today. The invoice mentioned a “refund” for the missing item, but it did not provide clear instructions on how to obtain the refund. Additionally, when I called their customer service, no one answered.

What disappoints me the most is that I was not notified in advance that one of my items was out of stock or unavailable. The missing item was intended as a gift, which makes this situation particularly frustrating and disappointing.