Bad Service - Pandora Greenstone

My bracelet which was less than a year old broke it's clasp. I went into the store on the 5th of April, I was told that the bracelet would either be replaced - depending on stock from their clearance stores or would be repaired. I had no update from them till the 17th when I eventually called them.

I had to repeat my reference number 4 times on the repair slip given to me only to be told it would take time to check and get back to me.

Nothing could be confirmed whether the bracelet had been repaired or would replaced.

All I was told that they were still waiting for feedback from head office on the decision to be made but a batch of repairs had also been received and my bracelet could be in that batch.

How can it be replaced without any approval from head office? What is taking so long?

I'm extremely disappointed with this service.

My number is: ********** My email address is: **********