Bad Inventory Management

I recently placed an order, paid for my item and only to be informed after the fact that the item was out of stock. This was incredibly frustrating, especially since there was no indication on the website that the product was unavailable. To their credit, the company responded with an apology and offered a choice between a refund, credit note, or selecting another item. While I appreciate the gesture and the professional tone of their response, the situation should never have occurred in the first place. Customers should be able to trust that what is shown as available is actually available. It’s basic service. I hope this feedback is taken seriously and improvements are made to avoid this kind of experience for others in the future.