APPALLING SERVICE FROM A PANDORA STORE

Hi i was interested in purchasing items on the sale at Pandora, 1 x 18cm Moments Charm Bracelet, 1 x Safety Chain and 2 x clip charms, unfortunately Pavilion Westville were out of stock, but the gentleman checked to see who had stock which was the La Lucia branch. I telephoned La Lucia at 9.10am and quoted the reference numbers i wanted, she said she will look and phone me right back. Needless to say she never bothered to phone me back, it is now 16h45. She definitely had the Moments charm bracelet in stock at 9.10am. I think because these items are on sale they couldnt be bothered with helping their loyal customers.

I have tried telephoning this branch back the whole day, the phone rings a couple of times then goes off, do they not want or need business??

I am not new to Pandora as I have bought many items in the past.

Through the sales lady tardiness I have lost out on my sale purchases. I find the service or non service I received from this branch as an appalling service to say the least. Without customers they would not have jobs. I will be very selective as to where I purchase from in future if at all.

I would like to hear their explanation.

Thank you. Thank you