Appalling Service

I’m extremely appalled at the service I received from Pandora Gateway Mall at 17h00 on 15/10/24. My husband bought my engagement ring in May (5 months ago) from them. I have since had to replace it twice due to manufacturing problems. The last I came in was towards the end of the month last month, and the Indian lady Sumaya had a look at it - she again asked rhetorically what was going on. She was again going to order another one for me as somehow the crystals would just fall off the ring. Now this was the second time. She said she would but I would have to come back as they were stock taking so she could only order after the 6th of October and I could only come back then. She advised to keep the ring, like last time, till we could order a new one. So I come back today as I only got time today - she takes a look at the ring again from its box and says I smashed the ring and it’s not a manufacturing problem, they can’t do anything about it unfortunately. Who would in their right mind smash their own engagement ring I chose so thoughtfully with my fiancé (with their assistance). She told me to my face she can’t take it back and fix it and I’m like it’s so funny considering it’s the one and same ring I keep replacing for the same issues and you and no problem with it in Sept when you told me to come back after the 6th of October - no all of a sudden that’s the end of R1700 in less that a space of 5 months and not even a year???!!!! You have got to do better with your staff. The audacity to tell me to my face that she won’t even take it in. Honestly was trying out a new store for the first time but rather stick with legacy jewellers because that was absolute ******* treatment from her as a brand representative. I’m disgusted