Worst after sales support

I bought a GH4 in the States about a year ago for work. Little over a year mark and the cameras SD slot is damaged and ruins an expensive SD card. The HDMI input also doesnt work as I find out on a job. I send it in to the only place in Cape Town that does repairs TUDOR on Long Street. After about a 10 days I call to see whats going on with my camera. I havent received a job number or any feedback. They say they need to send it to Joburg where the ONLY technician in South Africa can fix it. I explained to them the camera was from the States and after a two weeks I get a call from the technician saying he has to order the parts from Dubai and that if I want the camera back I need to get a courier company to get it back while I wait for the part to arrive. This is the worst after sales service I have ever had for a reputable company.