The Panaserve Nightmare

Customer service nightmare!

Be wary of doing any kind of business with Panaserve. Their customer service is less than pathetic. Communication is non-existent. They do not respond to emails, nor call you back when promised to do so. When you speak with someone one the phone they will assure you (i.e. LIE TO YOUR FACE) that they will call you back with more info. I had to call back 4 times and each time I got the assurance that I'd be called back. An hour later I had to call again to get fed the same issue. I had to do that 4 times in 4 hours. Then the technician does not pitch up and turns his phone off. A call to Panaserve at 16:40 to follow-up on the technician was met with another "I'll call you back" lie. At 17:00 they switched off their phones for the day. Still waiting for the technician and the 6th call-back.

The manager also does not bother returning a call. 2,5 weeks and I'm still waiting for my fridge to be repaired.

If you need your equipment serviced, find someone else. Panaserve is quick to take your money and then it's a nightmare afterwards.