Panaserve and Makro extended warranty poor service

Panaserve inspected my double door fridge which I bought from Makro with an extended warranty. My fridge broke down on the 4th of January 2021. They phoned me on the 6th and told me that they had to order a part with an estimated eta of 4 to 7 days. On the 12th I phoned them and they told me that they will contact their supplier to enquire about the part ordered and promised to phone me back shortly. I heard nothing from panaserve until I phoned them on the 15th when they told me that they expected the part to be delivered to them 15/1/2021 pm. I was furious because they continuously **** to since the 6th. They said that they will repair the fridge as soon as they take delivery of the part required. I phoned Makro on the 16th to complain about the dishonesty of Shaqina and Faried, the staff members I dealt with at panaserve. Makro phoned Faried and was told that Panaserve was still waiting for the part. MAKRO promised to resolve my problem before close of business on the 16th of January 2021 and that they will contact me before they close for the day. Well Makro is now closed and I am still waiting.