Reject Diaper and Poor Customer Service

My baby has been using Papmers Premium Care from the time she was born. She is now 2 years 6 months and from last month I have been experiencing issues with the yellow tape opening up. There were day were I used up to 19 nappies in one day due to this opening up. I complained to the *** email address and received some assistance. They gave me a voucher towards my next purchase bearing in mind I purchased 2 boxes and they gave me 1 voucher. I used the voucher to purchase another box and also used my own cash to purchase an additional box. To my surprise I am experiencing the same issue with both the boxes as well. Complained again and they say that they will give me another voucher to purchase another box. So every time I am losing 1 box. Also what is more disappointing is that the consultant advised me that I am not the only customer that is complaining about this.

I received a call from a consultant at 2:37pm.

I requested to speak to your manager, firstly you advised that there is no manager on duty however you thereafter transferred me to her.

She spoke to me and was very rude, I am currently at work and was on a client call. I asked her to hold on for me and she could hear that I was on another call.

She requested to call me back however I declined as there has been 2 or 3 instances prior that I requested someone to call me back however no one called me back.

She was extremely rude, very poor customer service. I requested her name and she refused and just said she will call me back.

She did call back and gave me her name has Nthabi, requested her surname however she said that there is no need to provide her surname again shows her rudeness. I asked for the complaints number and complaints Managers Name however she said that she is the manager and this is the only email address I can use.

Initially on the call she advised that she is a supervisor and now a manger, so a bit confusing.

Nevertheless she is not someone that should be in a management position or even be talking to customers.

I will now be taking this to social media.