Worst Experience ever

Very bad, disgusting service from Pamperhauz day Spa

1. Bought a voucher 25 Feb 2020 2. 17 Aug requested a booking for the 29.08.2020 3. Advised they are fully booked but can help us 18 Oct 2020 (2pm). 4. 05 Sept - I was provided a package that I did not buy (pink lemonade) 5. 05 Oct - I asked if it is possible to move the date closer and Samantha advised they are full. Fine! 6. 16 Oct - She then comes back and asks me what voucher I bought and which date (like really????????) 7. 17 Oct – She tells me there is a double booking and they can’t assist me. This is a few hours before my massage day by the way. 8. I rejected that and she said it is ok we can come through as my friend is from Polokwane and cannot go back again without a treatment. 9. Samantha agreed and said we can go to the spa and they can help us. 10. We get to the spa and they are full and cannot help us. 11. The person on WhatsApp claimed that they called and left a message for me. LIES!!!! 12. I called Samantha and she does not answer (which apparently is her typical behaviour)

Now at the “Spa”:

What a joke!!!!!!! 1. We get there and there is a mess there – no order. 2. Customer have been double booked and we were all not happy there. 3. We call Samantha and she doesn’t answer the phone 4. The ladies at the spa are trying their best to assist us but Samantha did not put us on the schedule. 5. We arrive there and no welcome drink was offered and only after complaining and requesting it, it was provided. 6. We stood there(not enough chairs) from 14h00 until 15h30 7. Rene from the other Spa came and saved the day while the manager failed and by the way is never at the premises to fix the service. (Well I have never met her) 8. Rene, Angela and the other ladies there begged us not to go coz we wanted to go to Pamper Spa to have something done. 9. Rene offered us Juice, wine and a big slice of her delicious moist carrot cake – which is not her job! 10. We finally got in and the state of the rooms is shocking 11. The room have no ventilation AT ALL, 12. No lighting besides xmas fairy lights 13. No fan or air conditioning. 14. The massage beds are cracked and not stable 15. The staff look fatigued and very tired as they had to do so many people on the day 16. The noise was too much, we could not even hear the music at all. 17. We had a “skin analysis” in our package and guess what? The staff was not provided the equipment (light) to perform their jobs like to analyse our skin etc. 18. When I chat to Samantha on WhatsApp, someone answers and said she is Charlene. All she could say was I’m sorry mam which made me more furious. 19. I asked for the other to be sent and the date and till now, I have not received it 20. The ladies tried their best. I would recommend you lift your socks up and start taking your business seriously. I am so embarrassed to have taken my friend to such a place! Instead of relaxing, we were left traumatized.

I have no idea what happened to the beautiful no1 spa that I liked and referred so many people to. The service that I have received yesterday from the manager is horrible and I doubt I would want to see myself there again,

I have another voucher that we need to get and hoping that I will be sent the correct one this time. I am going to give it away because I definitely do not want to see myself there anytime soon.

What kind of unprofessionalism is this? I regret buying 2 vouchers! If I knew that things are this bad, I wouldn’t have.

I may not be in the beauty and health industry but I am definitely sure that that place we went to yesterday, does not conform to the standards of how a spa needs to be and operate. Check yourselves!

Trust you me, I will not recommend Pamperhauz ever again.

Oh, this is the same mail I will post as your reviews.