UNBELIEVABLY SLOW SERVICE!

Hi, I am writing to express my frustration with the service I have received regarding my Hyperli voucher. I purchased the voucher on Tuesday, July 23, 2024, at 11:12 AM, and promptly emailed to inquire about availability for a time slot on August 10, 2024, at 10:00 AM.

After not receiving a response, I called your office and was informed by a representative that they were busy but would get back to me shortly. I received a reply on Wednesday, July 24, 2024, at 1:20 PM, merely acknowledging availability. I thanked the representative and requested confirmation that my booking was made for the specified date.

Unfortunately, I have not received any further communication confirming my booking. It has now been five days since the initial acknowledgment email, and I am still without confirmation.

The lack of timely and effective communication is deeply disappointing. Given the difficulties I have encountered so far, I am finding it challenging to trust the positive reviews I have read about your service.

Please contact me as soon as possible to confirm my booking. You have both my email and phone number.

Thanks!