Terrible Customer Service

Before I purchased the vouchers I called to confirm availability and was assured there is availability. Once payment was done and I needed to book I was advised that it is fully booked. Without making a fuss, I booked another date.

Due to unforeseen circumstances, I had to reschedule. I am fully aware that the policy states from 72 hours a penalty will apply. I was rescheduling 5 days in advance that's 120hours and was told I still need to pay a penalty and other clients read the policy perfectly unlike myself.

The cherry on top of it all is I was told to request a refund from hyperli.

When I referred to the bad reviews on hellopeter, I was told she only has positive reviews on her email. I've never come across such bad customer service in my entire life.

Hyperli is doing themselves a huge injustice partnering with business who have no customer service and speak to clients as if they are doing them a favour by rendering the service.