Pathetic Service

So much for a four hour treatment. We got there at 11:00. Our first treatment done by three awesome ladies:Sarah, Pretty and Chantal as we were three, was a 30-minute head and shoulder massage from 11:15 -11:45. We then sat from 11:45 until 13:10 as they so called it organizing a room for three of us and during this time they were busy sorting out other people and just forgot about us. As they were preparing the room they said we could have a light lunch which never came as well. Our full body massage as advertised was supposed to be for 60 minutes we were done from 13:10-13-45. Then we were told that we will get a light meal and again they forgot and 25 minutes later we reminded them, the light food was so terrible even the one lady that works there looked at the meal disgustedly. As advertised as part of the 4 hour treatment is an hour hydro pool treatment but it is a normal cold water outdoor swimming pool. When asked Karabo why it's a hydro pool she said they drop pills in it to wash out the oil from your oil treatment so when we told her but that's not what a hydro pool supposed to do she said we must complain because they are told that's what they must tell the clients and do not know what is advertised. That was our 4 hour treatment. Don't waste your time it's not worth the money.