Disgusting Worst Spa service Ever - Scan

1. I have never been to a spa, that was so disorganized, getting to the Spa, there is no one to welcome you to show you where the reception is, the receptionist was all love the place, didn't have the reference numbers with the client name" only the voucher code". 2. I had agreed with you that I'm looking for one room for the 3 of since I was bringing a 12yr old. But endd up waiting for hours to get attended to because there were rooms available for 3 people at the same time, I showed them our chat to prove that you initiated the 3 in 1 room conversation, and you had agreed. We then said it's fine we can be separated, still people who came long after us were getting served and attended to before us. When we started complaining they took us outside, not under the tent/ lapa to the head, shoulder & foot massage in an open space. after we finished that massage, no rooms were available for even 2 people at once, we took lunch and waited for more hours, the staff forgot us by the eating area, until we decided to sit inside by the reception for attention, later on they came asking if we were finished, we told them we're still waiting for out full body massage, then they started arguing amongst themselves as to who will attend to us, by this time it was close 4:30pm (the cable closed) while we arrived at 13:15

3. The reason I booked the spa was because I had had a stressful 2 weeks, only to be stressed even further at the spa, how ironic. All our massages were rushed because the stuff was trying to cover for lost time. I basically, left your spa feeling stressed, ****ed and annoyed all at the same time I am definitely not happy with the service, and it seemed to me that the stuff is over-worked, with so many bookings and less stuff, and an unorganized admin you need to be organized, don't overbook yourself if you can't offer the best service, it doesn't matter whether it was a special/ black friday. I could have just had an amazing head, shouler and foot massage somewhere else for the same amount a left satified.

You haven’t responded, I suppose this is the same thing you do to your employees, the level of professionalism is zero to nothing. No wonder your employees talk bad about you overworking them and not treating them well. Stop ******** people. It’s people like you that give black developing businesses a bad name. What kind of business is this. ****ty service, even from you the owner 🚮🚮