LB
LIDENE B

1 reviews | Active since Aug 2011

08 Aug 2022, 11:18

UNPROFESSIONAL SERVICE PAM GOLDING PRETORIA OFFICE.

We bought a property via Pam Golding Pretoria offices and had a very bad experience with the estate agent and the Pam Golding Pretoria Office principal. The service we got from the agent was very unprofessional and did she display bad business acuman trough out the transaction. The agent advised us that we irritate her when we requested to make an arrangments to view the property she advertised. After our offer were accepted by the seller, we had to beg the agent to arrange access to the property for a viewing, as 1 viewing is just not enough. The agent did not advise us about any of the many patent defects of the property,despite our numerous enquiries. The day after registration, the geyser bursted due to a bad electricity connection and the following day we noticed the blocked drains and toilets, and the property was in a very poor and dirty condition and not in the condition when we viewed it at first. The agent offered ZERO after sale assistance. The agent did not even know when the property registered and we had to inform her. After registration, the agent refused to arrange the handover of the keys and advised that we can wait another week. We reported the poor service we received and the manner in which we were treated through out the transfer process to the Pam Golding principal but to no avail to date. The principal did not return our numerous calls to date. We reported our complait to Pam Golding head office but no one has contacted us to date. We were threatened by the agant and the seller, (who turned out to be her boyfriend at the end) through out the transaction. Very unprofessional and just plain incompetancy from Pam Golding Pretoria office, agent and principal. We experienced a complete lack of assistance and knowlege about the transfer process by the agent. The agent was rude and unaproachable and most unwilling and uninterested in the transaction. We are frequent buyers and sellers of property and dealt with many agents before, but this was the worst experience. We definetely DO NOT RECOMMEND any prospective buyer or seller to utilise Pam Golding Pretoria Offices.

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Replies (1)
Pam Golding Properties
Pam Golding Properties's reply30 Aug 2022, 14:05
Official
 Hi Lidene. Thank you for bringing this to our attention. Please could you provide us with your contact details below and we’ll have our team reach out to you as soon as possible to discuss your grievances.