Shortchanged, RudenessUn informative and Negilgence

I am experiencing a nightmare from their agent Rozeline Nkosi who is refusing to have electricity restored at a house which I have paid occupational rent while in process of bond registration.The agent says is busy show casing other houses and will sort out electricity on Tues ,since Friday no electricity having to beg from close friends to charge phones, laptops even hot water as the agent is showcasing other houses