Richards bay Branch - Not deserving of the Franchise

Dealings with Richards bay branch has been absolutely despicable. I contacted them on the 2nd January 2018 ( Andrea Labuschagne ) informing them that my current tenant intends to leave and the end of January 2018 and will be in breach of contract if they do unless a new tenant is found to replace them. I was also willing to place the house on the market as well. and I have given them a Verbal Sole mandate. Andrea went out to view the property and she personally liked the house and opted to rent the property herself moving in on the 1st February 2018.

I was relieved and agreed to release the current tenant without and cancellation clauses being enforced as a replacement tenant has been found. The Tenant moved out and Pam Golding started to draw up the agreement . On the 2nd February Andrea informed me that she can only move in March but still wants to move in her belongings effective immediately.

I told her that I cannot afford to be out of pocket for February as I have a bond to cover. Being a good person we agreed that she covers 50% for Feb and I will cover the other half. One day later she told me that she cannot afford the 50% for feb rent. We than agreed that I will charge the 50% over the 12 months of the contract and essentially she can stay from Feb with no rent. All the documents drawn up where signed by myself and sent though.

The next day she told her management that she cannot take the place and she did not sign the agreement and I need to find a replacement tenant thus leaving me in the lurch . I had to take a days leave fly from Jhb to Rby on the 14th February 2018 to resolve this and I met with Phil Hammill the manager and Andrea called in sick.

It was agreed to immediately to get Kelsey Hammill to re-post the rental at a reduced price and FOR SALE with a sole mandate to be continued granted in order to assist in the exposure.

February and March went along with no show house days being conducted as well as no feedback from Phil or Kelsey. I have left many messages with the office , cell phone voice notes, Whatts App messages and SMS's with absolutely no reply from Phil. Kelsey only returned my calls 2~3 days after, with not even reading my Whatts app messages.

As of the 1st April 2018 I have removed the keys from Pam Golding Richards bay and given it to another property agent. I now get updates every 2 days, Website stats on hits and a show house being done every weekend thus far.

I decided to use Pam Golding owing to their well known reputation in the market place. I now know that that is all it is as they do nothing to earn the reputation that the founder was so well known for. To date Phil Hammill the manager has not even had the business ethic to return any of my messages sent on Whatts app or via the receptionist .