Rental Service Pam Golding

I had a real unpleasant experience in dealing with the rudest and most arrogant manager at Pam Golding, Jaco Bothma. To my surprise I’ve learned that Jaco Bothma is very arrogant and he shows no empathy for Pam Golding’s clients.

1. Jaco Bothma ended our contract with immediate effect. Jaco Bothma is so absent-minded he didn’t even know that the tenant already moved out. 2. The tenant was not informed about future payments that should be made (for example water), now Jaco Bothma states he’ll use the deposit for rent (this is prohibited as Jaco Bothma knows). Poor, poor, poor, service – Im so disappointed in Pam Golding. 3. Not only did Jaco Bothma end this contract without explanation - a letter was also promised on 31 March – it was never delivered – don’t know why Im shocked, this is the way Jaco Bothma and clearly Pam Golding works. 4. I offered Pam Golding another property to rent on my behalf, but they were so slow in responding that I found another agency. Thus Jaco Bothma is certainly not for the betterment and maximizing of profit at his company.

I believe Jaco Bothma, and Pam Golding has no care for customer support and the so-called “treat customers fairly” policy has no meaning to him. Furthermore, Jaco Bothma was dismissive of our problem, he refused to listen. Instead of listening he simply ended the contract verbally, leaving us with a huge monetary cost. This, I will not leave here.

It is unbelievable that Jaco Bothma blamed the problem on me and offered no help. I offered a solution, but Jaco Bohma didn’t care for any solutions, I believe if Pam Golding wants to run totally out of business, hiring Jaco Bothma is a good start. Jaco Bothma was unreachable, we could not call him (during office hours), he also refused to respond to whatsapp messages.

Pam Golding I fell from a place where I would have used no one else to purchase property than Pam Golding to a place where I will never use your agency again.