Poor customer service

It seems like the consumer needs to beg for service with this estate company.

I was interested in the purchase of a property and emailed the estate agent suggested with my enquiry. I also specified my availability and my need to be assisted with transportation for the viewing (this was offered and done by other agencies by the way ). The response I got via email was curt with no reason as to why my requests could not be accommodated. That really put me off wanting to further my enquiry. First impressions do last unfortunately.