Pam Golding Bloemfontein is ***********

Currently we are renting a townhouse from Pam Golding Properties Bloemfontein and the level of service that we receive is shocking!

We communicate with them via email, because they simply do not answer or call back when you call them. Luckily, we have the proof to show how bad their service are.

We have been renting this townhouse for 1 year 4 months and some of the things still haven't been fixed, for example the stove.

Any of the maintenance that need to be done on the house we report and nothing happens. Not even feedback. I have to follow up with them about when are they coming back to us or when will we have an answer etc. At the beginning of December, we reported the garage door, stove and a few other things. I had to follow up with them again on when they will reply and actually answer my request. They only rep****, that they will send someone for a quotation with no further details. I had to ask them the details that they are supposed to give to me. Some handyman came to do a quotation and up until today we still haven’t received any feedback from them. It’s been 2 weeks now and still no response! How pathetic is this???

Last week Friday people broke into the house, damaging the front door and gate. We reported it to Pam Golding Properties Bloemfontein the Monday, because they stole all the spare keys of the house, damage the front door and gate and the police left marks on the carpets when they came for fingerprints. Plus, they obviously need to inform the owner of the house that there was a burglary at their property. One of the people from Pam Golding rep**** to the mail that we mailed them about the burglary, saying that we did not sign the renewal contract. Nothing further, only that we did not sign. Not anything on how can they help or assist with this matter, are there any repairs that need to be done – nothing! This contract that we did sign and mail to Angelic and Lynette at Pam Golding Properties on 31 May 2017 was according to Pam Golding Properties not signed. How does this happen??

After not getting any response from Pam Golding Properties on the maintenance or on the burglary we were forced to take matters into our own hands by getting the number of the owner and to contact him. The best part is that he did not even know that they broke into the house! This is one week later.

I do not know what the standard for service are that's been set by the franchise owners and if this is acceptable for them, but this is not what I am use to.

I am use to an agent that do regular inspections (which they never do), assist when we have a problem, answering their phone or call back when you have called them and actually inform the owner about what is going at the property.

We do not have ridiculous requests, we just want service from competent agents.

Pam Golding Properties Head Office can you please train these people at Bloemfontein on customer service and what their duties are as an agent. Are these agents even qualified and registered with the EAAB? This level of service is costing you your name and giving you a bad reputation.