Issues getting Deposit released by Owner

<p>I need to please escalate this issue. The agency is telling me that they're still waiting for the owner to authorise the release which is unfair because they know the issues I've had with this owner since I moved in and the reason I moved out is because he is rude and asked me to move out instead of fix my issues with the house. Now waiting for him to authorise a payment that I made to the agent is really unfair cause it's now past the 14 days stipulated in my contract. Can this please be escalated as I need my money cause I paid deposit in my new place and was relying on this to pay my other bills. The agents name is Joy/Kressantha</p>