Infestation at my unit and Pam Golding refuses to take responsibility

Hi guys. Iv been renting with Pam Golding Bloemfontein for 3 years now. When moving into my unit I was told by Pam Goldings representive that my unit has ****roaches and that it would be fumigated in a week. I have an Affidavit from the previous tenant where he states that he moved out because of the infestation. He told me on the spot of moving but Pam Golding promised to come in a week and I trusted them. At the time of moving in I had a very sick family member, I also help families living with disabilities and I have a disabled child myself- I was never really home. Fast forward to when I was permanently home with my son. The unit was bad. They were/are all over my couches, the kitchen is worse, inside the cupboards, inside my appliances. My laptops, tv, Iv had to replace 3 microwaves, two kettle, they are glued to my fridge, toaster smells, the oven is filled with them and my soundbar is dead. They go into the food while eating and when cooking. When I visit people they crawl out of my bags. My mother is now complaining about having ****roaches at her house and a few friends of mine that believe they got it from me. Sometimes I have to bath with these things!

I tried to communicate with the Pam Golding representative. He never came. I started communicating with one of the Agents and she also never did anything about it. She did tell someone to come fix a leaking toilet for the first time in three years, no yearly inspection done, nevertheless it was never entirely fixed. I asked again about the ****roaches and I was told they need a specialist therefore I need to pay for it out of my own pocket. I also tried to communicate with her about a rent negotiation because theres people who pay R5000 for what I’m paying R8400 for. The communication started in September and till today, nothing. She blueticks my messages and no respond to emails. So I realised my means of communicating with Pam Golding were of no use so I ultimately decided to open a case with Housing Rental Tribunal. I just came out of meditation with them and they said the representative no longer works for them, after years of living here what are they suppose to tell the owner, after 3 months it’s my problem and I was suppose to contain the problem. I tried to tell them that this is a unit problem, not my problem because I found these things here. They are not taking any responsibility that they never fumigated nor tried to help with the ****roaches. I wouldn’t be here had they fumigated this place and now they are saying it’s my fault. All of this does not make sense. The mediator tried asking them to be humane for the decency of their company and their tenant, to take out a R1000 to fumigate. They said no. Now I don’t have a problem with fumigating myself but again who’s going to take responsibility for all that’s damaged? Is that going to be put on me? What about my appliances? What about all the wood that was eaten? Is that on me? If I move I will be moving with them anyway so that’s of no use. Now we are going for a hearing.

I am utterly hurt, disappointed and ashamed that I’m a client of Pam Golding. It was my first time using them and I think this would be my last