Horrible lying agents Pam Golding properties

I gave my property to Pam Golding properties in 2021 to manage at a cost of 13% of the total rental paid by the tenant. I didn't mind the cost cause there were taking care of everything. I moved back into the property in Oct 2023 and there were a lot of things that went absolutely wrong I communicated this to the agents and I was told they would be fixed. It is March 2024, nothing has been fixed from a broken cistern lid, to a broken stove fan to a missing cover for a trellidoor not to mention the damage to the splash pool due to overgrown ****s that the tenant failed to keep up. I'm thoroughly disappointed. What a horrible and unreliable agent and with the cost ***