JC
Jana-Marie Carroll

1 reviews | Active since Oct 2022

15 Oct 2022, 06:56

Dreams shattered

Im still trying to understand how you could treat a 8 year rental client,as you treated us.our agent caylin,could not even answer our calls,proven,as when i phoned from a different nr,she was quick to answer.we were given many excuses of why we could not rent the property,but in the end,it came down to ************** against small business owners.we jumped through every hoop and hurdle in our path,even spent money on getting financials that we were asked for,but we knew deep in our hearts,that pam golding did not have our backs.when the agent had her say with the owner,we were made to be a risk,even though we rented the same property for 8 years in the past,never missing a payment,and never having any bad credit score.our agent was directly responsible for giving us the thumbs down.the owner himself confirmed that the report from the agent,was negative.hes own words were,"he relies on the report from the agent".YOU did our evaluation.you declined us.you gave us as bad scoring clients,not the owner...When i buy a house soon,even if its the house of my dreams,i would never buy it from pam golding.there is no regulation that is worth loosing a client like us.Fika,rika,or whatever regulation it might have been ,is never a good reason for simply discarding good tennants.you treated us the same as a tennant that never pays rent.simple as that.ms golding must be turning in her grave for the bad name you gave the agency she worked her whole life to build.

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Replies (2)
Pam Golding Properties
Pam Golding Properties's reply17 Oct 2022, 08:41
Official
Hi Jana-Marie. We're terribly sorry for the frustration and disappointment caused. Please could you let us know the agent/office you were dealing with, and provide us with your contact details, so we can have our team reach out to you soonest. Thank you kindly, The Pam Golding Social team.
JC
Jana-Marie Carroll's update17 Oct 2022, 10:15
Reviewer Update
Thank you for your reply.our agent was caylin mcdonald from the blouberg branch in cape town.my contact nr is *** or email ***