Disappointing experience

I’ve always thought Pam Golding was one of the best agencies when it came to home shopping. Sadly that view changed upon my interaction with them. Buying a home supposed to be a happy occasion but I found myself stuck with prepaid electricity and gate intercoms not working upon moving in.

The agent, Sonette Bezuidenhout confirmed with me upon signing the OTP that the prepaid electricity metre was working and the gate intercom was fully functional. I wanted to test it with her but she again confirmed it was working.

Taking her word for it, I went ahead and signed the OTP. Upon moving in we found that the electricity never worked since 2020 and the intercom hadn’t worked for months (which I then had to pay for)

How can a reputable agency like Pam Golding not even bother to check that these things are working before assuring us that they are? It’s obvious that we were just a sale and nothing more.