Shocking Customer Service: Mallory Online and Palmerton Cartridges

Palmerston Cartridges a supplier of Makro Online is the worst service provider of all time. I placed an order for a cartridge combo on 19 August 2024 which consists of 4 cartridges. The given delivery date was 23 August 2024. On 24 August I spent the entire day following up on my order which I was then told would be sent through on Monday 26th August after I’d gotten to a point where I was now demanding my money.

Fast forward 26 August 2024, I get notification from Makro online still showing expected delivery as 23 August 2024, but my order was only packed 26 August and by 16;30 my order had still not been handed over to the courier company for delivery.

This is a packet of 4 cartridges and it has been an absolute nightmare dealing with the Makro online team and Palmerton Cartridges , who is Makro’s 3rd party supplier.

This level of lies and lack of consideration for clients is absolutely unacceptable on so many levels. I’m running a small business and because of the wait I have lost out on 5 days of income. How do I make up that income or do both these companies just don’t care?

Makro thinks that because they are a big retailer they can mess with the small people. They need to be taken to task about this and something needs to be done. I need to be reimbursed for the loss of income I’ve had to suffer because of them.