Horrific experience

<p>We booked accommodation for a 8 sleeper chalet at Palm Springs Resort Kidds beach from the 28th Dec - 02 Jan 2017. Due to a death in the family, mind you the person that passed away was one of the people that was supposed to stay at the resort. I phoned the resort to let them know that we won't be able to occupy the chalet as we need to go to Pietermaritzburg to start with the funeral arrangements and wanted to find out, what is the way forward as we already paid a deposit of R4500, the manager was plain rude to me and hung up while I was still speaking to him. I tried phoning him numerous times thereafter and even made a special trip to the resort with the death certificate. We arrived at the resort at 10 AM, the manager did not even put in any effort to come assist or speak to us. The front desk lady apparently went to speak to the manager & he told her that the only option we had was to stay the remaining days(which was basically a day) but we would have to stay in a 3 sleeper chalet (mind you we booked a 8 sleeper) and we need to pay the full amount that they quoted us for the 8 sleeper chalet. Three hours later and we still waiting for assistance from the manager without any luck. When the manager finally did come outside where we were, he was so rude & even used vulgar language towards us. I honestly feel that there is no customer ethics in this regard. We also found out that other people are occupying the chalet they we booked. They actaully checked in on the exact date that we booked the chalet, even with people occupying the chalet we booked the manager refused to give our deposit back.</p>