Late Delivery/Bad Attitude/No Refund

Once the deposit was paid (custom corner couch) comms became poor. Multiple emails/msg/call were ignored. Delivery finally arranged for 17 Apr. Time passed by with no delivery or call I tried calling and discovered the phone was turned off. Had no warning that nobody was turning up. Next day was told there was an issue with cushions and needed a week to resolve. Week later I ask about delivery and was told they're in Margate so I need to wait another week. Delivery arranged again for Monday morning 4 May 9-10am. Another no-show and no delivery. Owner (Georgia) \assures"me delivery will be 5-7pm. Turn up at 22:03 with a couch that is a different spec to what is ordered"