Disappointed

Today my friend and I took our kids to your establishment. It was my first time there. I am rather disappointed and just wanted to bring it to your attention.

- Waitress took FOREVER every single time we ordered or requested something. - She messed coffee on my friends shoes. - Our fried chips, not very fried and mostly half raw (large chips). - Specifically requested a kiddies toasted Cheese (only). Waitress said it was possible - but we got a ham and cheese instead. My daughter ended up not eating. - Both the toasted sandwiches that came were cold. Other daughter also didn't eat hers because of this reason as the mayo and chicken had gone all soggy (as if it has been waiting for a while). - We has to ask our waitress and a manager for our bill, still waited long. - We had to take our plate to the front desk/counter ourselves and ask for a doggy bag. As we requested one after paying and it never came.

I'm really not one to complain about service as I worked in the industry and understand everything. But still has me baffled at almost 23:00.