Palladium Boots Disgusting Customer Service

My husband purchased a pair of boots last year October but only started wearing them about 2 months ago, and they are already broken. After contacting Palladium on Fb, with no response, I emailed them and received feedback many days later to say I must contact head office as they can't help. I emailed the head office and just received an email to say they can't assist as it was 2 long ago. I have never experienced such ridiculous customer service ever. Nobody bothered to even call and apologize. Just a straight, sorry we can't help you. This is the problem with the narrow minded business ethic. I will never purchase another pair of Palladium boots again based purely on the poor and ******** customer service.