****** comment

Our company ordered a flower bouquet for our chairman and had a terrible experience. i quote the e-mail that was sent to Pieter de Bruin( the owner of the flower shop) by one of our staff members.

"For your record, I would like to report my terrible experience with your sales assistant last week. I initially called to place an order; she then asked me to send the details in an email. I did so and when I did not receive a reply, I called again to follow up. I was assured that the email had arrived. The next day I called to check on the delivery and she told me that my order did not ring a bell. The conversation that followed was completely unproductive as she undermined everything I said. Eventually she consulted with you and in this conversation I heard her say, “nee, dis ‘n kleurling vrou”. I was so shocked that I simply could not respond in the moment. However, I now wish to convey to you that the statement I heard was simply unacceptable and as an organisation we cannot support businesses with ****** attitudes."

Subsequent to this e-mail i followed up on two occasions by e-mail to get a response from Pieter de Bruin but to date he has not responded. We paid our account but will never do business with them again.