AM
Anele M
1 reviews | Active since Nov 2025
25 Nov 2025, 15:20
Completely Unacceptable Service & Failure to Take Accountability
I having such a bad experience with getting good service from this store.
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Anele M's updateReviewer Update
25 Nov 2025, 15:23I am extremely disappointed and frustrated with the level of service I have received from your store. I purchased a pair of designer shoes from you valued at R15,000, even though they were on sale at 70% off. The price point and the brand you represent place you in the high-end, luxury retail category, and I therefore expect a standard of quality and after-sales service that reflects that.
After only a year, the buckle of the shoes snapped—a fault that should neveroccur on a product of this calibre. I returned to the store expecting a professional solution. Instead, I was told by a store assistant that the repair could be done “somewhere else,” which is completely unacceptable. At this level of retail, repairs should be handled professionally, by approved or authorised repair channels, not outsourced informally.
I was assured that the store or head office would contact me. I waited. No one contacted me.
I followed up again, only to be told that the shoes had been sent to head office—and then head office claimed they “cannot assist.” This is not only unprofessional, but it contradicts the service standards expected from a luxury retailer. You cannot promote yourselves as a high-end store, sell high-end products, and then tell a customer that you “cannot do anything” when the product fails due to a clear manufacturing or structural defect.
I am being told, as a customer, that there is no solution and no accountability. That is absolutely unacceptable.
I brought the shoes in for a professional repair, and instead I have been met with blame-shifting, empty promises of follow-up, and ultimately a refusal to assist. This experience is completely misaligned with the quality, reputation, and price point of the brands you sell.
I expect immediate corrective action. I expect transparency. And I expect a resolution that reflects the standards of the store you claim to be.
If this matter is not addressed properly and professionally, I will have no choice but to escalate it further.
AM
Anele M's update25 Nov 2025, 15:23
Reviewer Update
I am extremely disappointed and frustrated with the level of service I have received from your store. I purchased a pair of designer shoes from you valued at R15,000, even though they were on sale at 70% off. The price point and the brand you represent place you in the high-end, luxury retail category, and I therefore expect a standard of quality and after-sales service that reflects that.
After only a year, the buckle of the shoes snapped—a fault that should neveroccur on a product of this calibre. I returned to the store expecting a professional solution. Instead, I was told by a store assistant that the repair could be done “somewhere else,” which is completely unacceptable. At this level of retail, repairs should be handled professionally, by approved or authorised repair channels, not outsourced informally.
I was assured that the store or head office would contact me. I waited. No one contacted me.
I followed up again, only to be told that the shoes had been sent to head office—and then head office claimed they “cannot assist.” This is not only unprofessional, but it contradicts the service standards expected from a luxury retailer. You cannot promote yourselves as a high-end store, sell high-end products, and then tell a customer that you “cannot do anything” when the product fails due to a clear manufacturing or structural defect.
I am being told, as a customer, that there is no solution and no accountability. That is absolutely unacceptable.
I brought the shoes in for a professional repair, and instead I have been met with blame-shifting, empty promises of follow-up, and ultimately a refusal to assist. This experience is completely misaligned with the quality, reputation, and price point of the brands you sell.
I expect immediate corrective action. I expect transparency. And I expect a resolution that reflects the standards of the store you claim to be.
If this matter is not addressed properly and professionally, I will have no choice but to escalate it further.