1 star service

I cannot believe how insensitive the staff at the head office of this grand hotel are. Yes I made a booking through booking. Com for more than 6 weeks from now and paid immediately as I had every intention of going and enjoying my holiday. This week 2 of my staff resigned at work and my manager now says I cannot take leave due to the circumstances. I had spent all day today calling the hotel itself, the head office as well as the booking.com website staff trying to get some sort of help. The lady from the head office was the worst, she had no empathy for my situation and refused to help, I asked for someone senior and apparently there was no one then they were in a meeting then I couldn't contact them directly, all the excuses and she never got back to me like she said she Would as I expected. What kind of service is this, I know I booked the non refundable option but that's because I was certain I would be there and now this crisis has happened. Do you guys have no sense of decency or service, anyone could end up in this situation, I am not rich I cannot afford to lose my money. I wish your people and service standards were as beautiful as your hotel! 1 star service for sure