Making Good on potential disaster.

After having a case cracked on 1st trip, I was rather annoyed. Takealot where I purchased said case, refused to help and said was user damage. I called Paklite and spoke to Sandesh Balram , who, first off, calmed me down and then offered to try find a solution to said problem. He said he'd contact @ 10am, and true to his word, almost a minute to the time he offered me another case at cost price. I accepted and within a week, I had my new case.

Congratulations to Sandesh and Paklite that won over a customer!