Unacceptable Service and Covid-19 Non Compliance

Hi,

I have been a regular customer at Paddys Pub for years, but will no longer visit the establishment.

Incident and service on Saturday 07 November 2020:

I questioned an item on the bill and the waiter swore me. Then after talking to an individual, that calls himself the manager, the waiter threatened me with physical violence.

Even if I’m a regular customer that is unacceptable and therefore I’ve escalated it to the owner as I feel the manager and waiters are friends and comfortable therefore the waiter was not dealt with appropriately.

Furthermore, due to the absence of the owners, the waiters conduct themselves in a very unprofessional manner.

After making one of the owner's aware, I refused to pay my bill until the waiter and manager in question is dealt with appropriately.

Furthermore, the restaurant Covid-19 regulations are not being followed by the staff, in terms of the following:

- Waiters do not wear their masks at all times (their masks are always around their neck)

- No register is completed when patrons enter the establishment

- No temperature is taken when patrons enter the establishment nor is there a thermometer visible

The establishment is situated at: Bram Fischer Dr | Canterbury Crossing Shopping Center, Corner Of Bram Fischer Drive & Hunter Street, Randburg 2194,

Kind Regards