Horrible service

I’ve been buying from packaging centre for almost a year or two now and each time I purchased my order was missing. I recently bought bottles in bulk and the order was missing 100 lids. I reported the shortage and I was told they would send it with my next order. Why with my next order? Who said I was planning on buying anything from you guys after the constant failure to send a proper order. I want my refund, I will go look elsewhere and will never support your business again. You clearly do not know how to treat people